FM
Fundile M
1 reviews | Active since Jan 2018
29 Feb 2024, 21:26
Payment refusal
Good day, I've just recently joined Clientele on January covering myself and with extended family members. Suddenly my cousin child was shot on the 12th February day light, while he's friends also were shot on the 11th February night as we gathered the information of the cause of his death.
What I don't understand is this happend in 2 days in different ways places in Uitenhage unexpectedly and we still feel the pain of a loss and everyone who claimed was called by police investigator gather information.
I don't think I'll ever can even refer a family/ friends to Clientele as I submitted all the documents needed. I'm very disappointed with the service and no communication is done via sms/ email
It has been 3rd week no further communication no service delivery at all. I even don't know who's handling this case at clientele.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
01 Mar 2024, 10:59Dear Fundile M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply01 Mar 2024, 10:59
Official
Dear Fundile M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Mar 2024, 11:29Dear Fundile M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Simone Van De Haar) as well as our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim is still currently being assessed.
The Turn Around Time for the assessment was also provided and feedback will be provided once the assessment has been completed
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Simone Van De Haar) as well as our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim is still currently being assessed.
The Turn Around Time for the assessment was also provided and feedback will be provided once the assessment has been completed
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply05 Mar 2024, 11:29
Official
Dear Fundile M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Simone Van De Haar) as well as our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim is still currently being assessed.
The Turn Around Time for the assessment was also provided and feedback will be provided once the assessment has been completed
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Simone Van De Haar) as well as our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that your claim is still currently being assessed.
The Turn Around Time for the assessment was also provided and feedback will be provided once the assessment has been completed
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
FM
Fundile M's updateReviewer Update
17 Apr 2024, 12:17The time has gone for very long now for the claim to be still pending for payment and I'm still paying for the loan I've made to able to bury my cousin child.
The police officer is still hasn't found the ********s did this as I have followed up with him last month and I so wish this can be over soon.
There's no Inquest/verdict that will take place and if that's the case why is it taking so long for the services to conclude/concluded
The police officer is still hasn't found the ********s did this as I have followed up with him last month and I so wish this can be over soon.
There's no Inquest/verdict that will take place and if that's the case why is it taking so long for the services to conclude/concluded
FM
Fundile M's update17 Apr 2024, 12:17
Reviewer Update
The time has gone for very long now for the claim to be still pending for payment and I'm still paying for the loan I've made to able to bury my cousin child.
The police officer is still hasn't found the ********s did this as I have followed up with him last month and I so wish this can be over soon.
There's no Inquest/verdict that will take place and if that's the case why is it taking so long for the services to conclude/concluded
The police officer is still hasn't found the ********s did this as I have followed up with him last month and I so wish this can be over soon.
There's no Inquest/verdict that will take place and if that's the case why is it taking so long for the services to conclude/concluded