Payback my refund as you debited me ********ly and without my consent.

Good day I'm writing this to vent about the bad service that i got from clientele. On the 31/10/24 they debited my account without my consent, what happened is that on the 12/10 /24 i met a lady who was canvassing for a new business/clients which i told her that i had a policy with clientele which i've cancelled in 2023 so she asked whether she can run check on the database that i indeed had a policy with them just for a stats and that her employer could see that she wasn't roaming around the street but indeed working.

I let her to check and advised her not to reactivate the account as i didn't want it i even stated the reason why i cancelled the policy with them as their premium were too exorbitant and she assured me that the policy won't be reactivated and they'll give me a call first to confirm with me that i want to reactivate or not and i can also check on my banking app not to activate the debi check mandate so no one called nor the debi check to confirm that there will be a debit order from clientele.

To my surprise on the 31/20/24 i got a confirmation from my bank that clientele had debited my account which was ********ly meaning they have managed to approve the debi check on their own and without my consent and went ahead in debiting my account,seeing that i called their call centre immediately and spoke to Agnes Khutsoane whom i explained my situation to and she said the policy had been cancelled and assured me that will be refunded on the 12/10/24 which am still waiting in vain.

I'm in a dire need for my money that was debited ********ly to be refunded as this whole ball of wax had inconvenience me which led me to borrow money from a friend so that i can pay my son's school fees since I'm unemployed.

Kindest regards (IRATE) Letshekha Mafisa.