LS
Lerato S
1 reviews | Active since Feb 2021
28 Jun 2021, 16:42
Pay up the funeral claim urgently please
This is utterly disgusting of a company that spends millions on different media platform promoting their products and selling lies that they offer great service.
Just please pay up a funeral policy under these details ***, why must it be a mission to pay a claim.
We called your call center today to lodge a claim and your agent, tells us to wait 48hrs in order to get someone relevant to process the claim. So how long will the actual claim take in order for the money to reflect? 10 days.
Please respond with urgency we need this claim processed to bury our loved one.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
29 Jun 2021, 09:14Dear Lerato S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply29 Jun 2021, 09:14
Official
Dear Lerato S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Jul 2021, 22:30Dear Lerato S,
By now you have been contacted by Vusumuzi Dlamini who has explained the outcome of our investigation. We have further provided you with the solution moving forward. Should you remain unhappy with the outcome kindly, follow the escalation process which has been sent to your mobile number via a “SMS” We would like to take this opportunity to apologise for any inconvenience caused in this regard . We trust that you find the above in order. Yours sincerely,
Shanitha Hanuman Service Support Supervisor
Clientele Life
By now you have been contacted by Vusumuzi Dlamini who has explained the outcome of our investigation. We have further provided you with the solution moving forward. Should you remain unhappy with the outcome kindly, follow the escalation process which has been sent to your mobile number via a “SMS” We would like to take this opportunity to apologise for any inconvenience caused in this regard . We trust that you find the above in order. Yours sincerely,
Shanitha Hanuman Service Support Supervisor
Clientele Life
Clientele Life's reply20 Jul 2021, 22:30
Official
Dear Lerato S,
By now you have been contacted by Vusumuzi Dlamini who has explained the outcome of our investigation. We have further provided you with the solution moving forward. Should you remain unhappy with the outcome kindly, follow the escalation process which has been sent to your mobile number via a “SMS” We would like to take this opportunity to apologise for any inconvenience caused in this regard . We trust that you find the above in order. Yours sincerely,
Shanitha Hanuman Service Support Supervisor
Clientele Life
By now you have been contacted by Vusumuzi Dlamini who has explained the outcome of our investigation. We have further provided you with the solution moving forward. Should you remain unhappy with the outcome kindly, follow the escalation process which has been sent to your mobile number via a “SMS” We would like to take this opportunity to apologise for any inconvenience caused in this regard . We trust that you find the above in order. Yours sincerely,
Shanitha Hanuman Service Support Supervisor
Clientele Life