MK
Molebogeng K
1 reviews | Active since Sept 2024
14 Sept 2024, 07:51
Pay the cash back or give me all the premiums contributed to clientele from 2013
No happy at all. Since May claiming my cash back until to date its not paid. All I get is stories and stories. Clientele claims it paid my cash back to my previous bank account which was closed in May 2021 but they say they paid it this year 28 February 2024. What hurts me most FNB bank gave them proof that my FNB account was closed 2021 May, they said they will investigate 3 months now, no feedback no update. I told them if I'm struggling with them to pay me just a cash back of R2000 if I die tomorrow my kids won't get the 1million clientele have to give them from my policy, so why not cancels the policy and give me all my premiums I contributed to clientele from 2013 until now.
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Replies (2)
Clientele Life's replyOfficial
16 Sept 2024, 09:36Dear Molebogeng K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply16 Sept 2024, 09:36
Official
Dear Molebogeng K,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
23 Sept 2024, 11:19Dear Molebogeng K,
Thank you for your recent contact with Clientele.
Please take note that we have completed the investigations and are able to verify that the funds were deposited into the specified FNB Bank account. According to process, if funds are transferred to an invalid or closed bank account, the bank will reject them and refund the funds to the Clientele account. This was not the situation here.
Should you be dissatisfied with the resolution of the complaint brought forward, please contact the Complaints Arbitrator at *** . The Independent Arbitrator has the authority to overturn or uphold the above initial findings.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 Sept 2024, 11:19
Official
Dear Molebogeng K,
Thank you for your recent contact with Clientele.
Please take note that we have completed the investigations and are able to verify that the funds were deposited into the specified FNB Bank account. According to process, if funds are transferred to an invalid or closed bank account, the bank will reject them and refund the funds to the Clientele account. This was not the situation here.
Should you be dissatisfied with the resolution of the complaint brought forward, please contact the Complaints Arbitrator at *** . The Independent Arbitrator has the authority to overturn or uphold the above initial findings.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life