JA
Justin A
1 reviews | Active since Sept 2018
16 Oct 2023, 10:16
Pay back the money!!!
I cancelled my subscription to Clientele Perks and they confirmed the cancellation and also stated that they will be cancelling debit orders against my account yet my account was still debited with R140. Please can I have the money that you stole from me back. I never made use of anything on the perks app so you are not entitled to a cent of my money. Taking something for nothing is called theft.
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Replies (2)
Clientele Life's replyOfficial
16 Oct 2023, 11:06Dear Justin A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply16 Oct 2023, 11:06
Official
Dear Justin A,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Oct 2023, 11:22Dear Justin A
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers ending with **4502 resulted in no success on the 16th and the 17th of October 2023.
Furthermore, we confirm that your cancelation request was processed on the 13th of October 2023 after we received the request on the 10th of October 2023.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Clientele Life Insurance
Clientele Life's reply17 Oct 2023, 11:22
Official
Dear Justin A
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers ending with **4502 resulted in no success on the 16th and the 17th of October 2023.
Furthermore, we confirm that your cancelation request was processed on the 13th of October 2023 after we received the request on the 10th of October 2023.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Clientele Life Insurance