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Puseletso M

1 reviews | Active since May 2021

26 Dec 2024, 02:49

Pay back my money

I have since waited for my money even now no payment of reversal has been made.. This company is ****ming us and they claim to be on top of the list with our peks money that i even cancelled months back but November they deducted AGAIN

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Replies (3)
Clientele Life
Clientele Life's reply27 Dec 2024, 11:04
Official
Dear Puseletso M, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
         
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                  
Yours sincerely,  
  
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply27 Dec 2024, 12:17
Official
Dear  Puseletso M, 
  
It is our pleasure to address your concerns. We apologize for any inconvenience caused. 
 
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. 
 
Please note that we will contact you again to assist you further regarding your complaint. 
 
We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 
 
Yours sincerely, 
 
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply27 Dec 2024, 14:43
Official
Dear Puseletso M,

We confirm that we made contact with you to provide feedback regarding the concerns raised.  
 
At the outset, we would like to apologize for the inconvenience you may have experienced. 
 
As per our telephonic discussion, we have confirmed and explained the refunds process and confirmed that the refund was processed successfully.  
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.  
 
Yours sincerely,
 
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life