1 reviews | Active since May 2014
Pathetic service - waste of my time
I spoke to onetto on Monday 30th of April wanting too take out a hospital plan, I was told if pay the Money up front(which i have done already) for 3 months i am able to use it immediately .I called again today to find out were are my policy forms (which she didn't email either) i was told you cannot do that , Which is frustrating because i asked more than once if i can do this and she seemed sure i can,now my money is gone i don't know were? and i need to wait for three months to use it.
I will be cancelling this policy as soon as i get my money back .
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support
Dear Famed
Your complaint was received and investigated and we contacted you to provide feedback regarding the information provided at sales stage. A solution was provided however, it is unfortunate that you opted to terminate your contract with us.
We would like to apologise for the non-receipt of your policy documents which was promised at sales stage. We thank you for bringing this matter to our attention and confirm that the matter has been escalated to the relevant management team to prevent this from perpetuating.
Thank you for providing us the opportunity to resolve the matter. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department
Dear Famed
Your complaint was received and investigated and we contacted you to provide feedback regarding the information provided at sales stage. A solution was provided however, it is unfortunate that you opted to terminate your contract with us.
We would like to apologise for the non-receipt of your policy documents which was promised at sales stage. We thank you for bringing this matter to our attention and confirm that the matter has been escalated to the relevant management team to prevent this from perpetuating.
Thank you for providing us the opportunity to resolve the matter. Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Department