JL
Jeremia L
1 reviews | Active since May 2013
17 Nov 2021, 17:41
Pathetic service from Clientele.
***. *** I submitted a claim for an encashment and was advised only my certified ID copy is needed which I sent within two days of submitting the but till today my claim isn't paid yet. This is the 3rd if not 4th week and no one calls unless I call and everytime I call they request the same info that was already sent to them. Today I spoke to Didi who put me through to Natasha ( supervisor) who also made promises and I forwarded her my documents too and promised me feedback till now I'm still waiting. What a pathetic service from Clientele. I will never recommend any of their product to anyone and definitely will never ever reinstate this policy or take up another policy with Clientele.
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Replies (2)
Clientele Life's replyOfficial
17 Nov 2021, 18:41Dear Jeremia L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply17 Nov 2021, 18:41
Official
Dear Jeremia L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 Nov 2021, 15:33Dear Jeremia L,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that the policy was canceled and the encashment value was paid today.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply18 Nov 2021, 15:33
Official
Dear Jeremia L,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to take this opportunity to apologize for any inconvenience experienced.
Kindly note that the policy was canceled and the encashment value was paid today.
It is unfortunate that a decision to terminate our services was taken, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life