Pathetic service from Client Help plans

Clientele hospital help plan should be renamed to "Clientele helping them selfs to poor peoples money" regardless of the outcome of this complaint I will post Clientele's poor service on all available mainstream media platforms. My father's claim started back in March 2018 with an email requesting assistance with his claim for hospitalization up until now the claim has not been processed. All relevant supporting documentation has been sent, no call backs has been made from any clientele personnel. On each telephonic discussion that takes places between my ****her and a clientele representative it's a different person so the customer is being unconvinced to repeat the same story line over and over and over again and get this AT THE EXPENSE OF THE CUSTOMERS OWN AIRTIME. This type of service will not be tolerated Clientele I will ensure this treatment of a customer is taken to the papers aswel. Furthermore false information was given to my ****her via a telephonic conversation between himself and a clientele representative whereby he was advised to submit 2 claims in 1 claim process.