1 reviews | Active since Jul 2013
Pathetic service - don't come back to you
I joined Clientele because the guy that was explaining to me **** to me. After i confirmed it with a lady it was a different story. I cancelled the policy and the lady said that the debit order was already with the bank, but they will pay the money back asap. Last week when i phoned to hear about the money, the new storie was that i must give then a bank statement....i did that and still no response from them. I just want my money back and never want to hear from then again.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we contacted you on 07 February 2018 to discuss the concerns raised.
With reference to the debit order after cancellation, we confirmed that a refund will be processed.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for bringing your concerns to our attention.
We confirm that we contacted you on 07 February 2018 to discuss the concerns raised.
With reference to the debit order after cancellation, we confirmed that a refund will be processed.
We would like to apologise for the inconvenience caused in this regard. You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist