Pathetic Service!!!!!
THE SERVICE RECEIVED FROM CLIENTELE LIFE IS ABSOLUTELY PATHETIC!!! I WOULD NEVER RECOMMEND ANYBODY TO EVEN THINK OF TAKING OUT ANY POLICY WITH THEM!!! THEY QUICK TO DEBIT AN ACCOUNT WITH YOUR MONTHLY PREMIUMS BUT WHEN IT'S TIME TO PAY OUT A CLAIM YOU WILL NEVER RECEIVE IT!!!! THEIR CALL CENTRE AGENTS ARE SO UNPROFESSIONAL, THEY HAVE NO EMPATHY OR ANYTHING TOWARDS THEIR CLIENTS!!!
ACCORDING TO THEM COVID RELATED DEATHS HAVE NO WAITING PERIOD SUDDENLY TIME TO SETTLE THE CLAIM THERE'S ISSUES.
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Replies (2)
Clientele Life's replyOfficial
04 Sept 2020, 15:58Dear Jamie-Lee Africa,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply04 Sept 2020, 15:58
Official
Dear Jamie-Lee Africa,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
09 Sept 2020, 08:39Dear Jamie-Lee Africa,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply09 Sept 2020, 08:39
Official
Dear Jamie-Lee Africa,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Administrator was in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department