GW
Gheneva W
1 reviews | Active since Jul 2023
27 Jul 2023, 16:47
Pathetic service
Submitted claim yesterday and was advised funds would be paid in the next 24 hours up until now I haven't received any funds and neither has an assessor contacted me yet, everytime I call o get told it's escalated but no feedback is given, I've been paying on time for almost 2 years now that I claim it's an issue this is pathetic
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
28 Jul 2023, 09:43Dear Gheneva W
At the outset, we want to send you and your family our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We would like to take this opportunity to apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we want to send you and your family our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We would like to take this opportunity to apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Jul 2023, 09:43
Official
Dear Gheneva W
At the outset, we want to send you and your family our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We would like to take this opportunity to apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we want to send you and your family our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We would like to take this opportunity to apologise for any inconvenience caused.
Yours sincerely, Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 Jul 2023, 14:36Dear Gheneva W,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor has attempted to contact you on the provided contact details regarding the claim, however, the attempt was unsuccessful.
Please be informed that the claim assessment has been finalized and payment processed.
We trust that this is all you require at this time, and should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor has attempted to contact you on the provided contact details regarding the claim, however, the attempt was unsuccessful.
Please be informed that the claim assessment has been finalized and payment processed.
We trust that this is all you require at this time, and should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply28 Jul 2023, 14:36
Official
Dear Gheneva W,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor has attempted to contact you on the provided contact details regarding the claim, however, the attempt was unsuccessful.
Please be informed that the claim assessment has been finalized and payment processed.
We trust that this is all you require at this time, and should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor has attempted to contact you on the provided contact details regarding the claim, however, the attempt was unsuccessful.
Please be informed that the claim assessment has been finalized and payment processed.
We trust that this is all you require at this time, and should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department