PATHETIC SERVICE CLIENTELE

Good day , I am beyond disgusted the service and feedback is atrocious and beyond disgusting . I got an sms from Clientele on 7.05.2024 saying they not able to get hold of me this was due to my phone being left at home i then called in the next day 8.05 on the direct number provided for compliance consultant Rhandzu Manganyi pointless , no avail number always busy . I then called in on the direct line 8.05.2025 spoke to Karen she advised me i will be called back in one hour , no call back. I then called back at 2h07 as the agent did not call me back i got Siphesihle who told me his line is busy. this agent then puts me on hold and does not get back to me. All information the sales agent capture in 2020 was completely wrong ,incompetence he could not even capture the information i gave him , +++++ left off my mother and brothers information I know this is 4 years later but not a single call from client care had I not read my documents they would have just rejected my claim if i had one AFTER TAKING MY MONEY FOR 4 YEARS I am still waiting for the sales call I requested still nothing , further to this they say if i don't call they will close off the request. I want some one who is competent and who can speak properly and answer my questions. I DO NOT WANT Rhandzu Manganyi as the agents above said their TM will escalate and clearly he is avoiding HIS RESPONSIBILITY. I WANT AN AGENT WHO STICKS TO THEIR WORD AND CALLS ME BACK. SEVICE IN SA IS TRULY GONE THE DOGS.