Pathetic Service

I was recently retrenched at work and as a result payments were made late, I still made sure to make payments so that my policy did not lapse. I called the call center and spoke to Lindokuhle Mthethwa on the 1st March 2021, who advised that I send the proof of payment to him and he will deal with my matter directly via emails. I did that and sent it the very same day. On the 2nd of March I was told an email was sent to the billing team, and that feedback will be sent to me ASAP. On the 8 and 15th of March I made another follow up, till today I have not received any feedback. So tell me as a client that has been making good payments, why then do I get such a pathetic service, I mean it's already going to be the end of April and are you telling me that you're still checking for payments even though I have sent you the proof. This is utter nonse and I have a sour taste in my mouth with you're services.