NK
Nomthandazo K
1 reviews | Active since Jul 2018
09 Sept 2020, 09:18
Pathetic service at clientele
Horrible service right there l don't even know what to say my Dad had an accident and he was admitted at a public hospital and he has a hospital cover with these people he has been trying to claim for the past three months they don't even bother to call him we need to follow them up all the time and when you call they want a hospital letter that we have sent to them countless times. Pathetic service l tell but the funny thing is that they continue deducting his money without attending to his claim
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Replies (2)
Clientele Life's replyOfficial
09 Sept 2020, 13:32Dear Nomthandazo K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply09 Sept 2020, 13:32
Official
Dear Nomthandazo K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Sept 2020, 10:46Dear Nomthandazo K,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department
Clientele Life's reply14 Sept 2020, 10:46
Official
Dear Nomthandazo K,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologize for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department