bT
berenice T
1 reviews | Active since Aug 2013
21 Nov 2019, 05:36
Pathetic service
I surrendered my policies.They are suppose to send me a form to complete for pay out, but a week later, I have not received it. Ive sent several emails, sms and phoned again for forms. I even rated them 0,and gave the reason why. I even supp**** 2 email addresses. What else can I do?
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Replies (2)
Clientele Life's replyOfficial
21 Nov 2019, 08:12Dear berenice T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply21 Nov 2019, 08:12
Official
Dear berenice T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
21 Nov 2019, 14:19Dear berenice T, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. As per investigation conducted our records indicate that the requested documents were emailed to you, however you confirmed non receipt of the documents. We have since used alternative methods to send the documents and you confirmed receipt. Important to note that the funds will be processed upon receipt of the requested supporting documents. We would like to apologize for any inconvenience caused in this regard and we assure you that this is not the level of service we aim to offer our clients. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Siphesihle RodoloService Support Specialist
Clientele Life's reply21 Nov 2019, 14:19
Official
Dear berenice T, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. As per investigation conducted our records indicate that the requested documents were emailed to you, however you confirmed non receipt of the documents. We have since used alternative methods to send the documents and you confirmed receipt. Important to note that the funds will be processed upon receipt of the requested supporting documents. We would like to apologize for any inconvenience caused in this regard and we assure you that this is not the level of service we aim to offer our clients. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Siphesihle RodoloService Support Specialist