MD
Makhosini D
1 reviews | Active since Dec 2010
04 Apr 2024, 17:13
Pathetic Service
I cannot believe how low and pathetic Clientele is towards its clients. My mom is a pensioner and has spent hundreds in airtime trying to encash her policy and till this day nothing. I called in asking they call her and assist and the only thing they do is send a debicheck mandate. They are concerned with milking her money and couldn't care what happens with her life. She had an emergency and she had been paying this policy for over 10 years, instead am given excuse after excuse. Am definitely sure this review won't even move them, the state of our country abs Clientele is in the same whatsapp group.
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Replies (2)
Clientele Life's replyOfficial
05 Apr 2024, 08:59Dear Makhosini D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Apr 2024, 08:59
Official
Dear Makhosini D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
05 Apr 2024, 10:21Dear Makhosini D,
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience experienced when trying to contact our Client Services Department.
As discussed with the policy owner, in order for us to fast-track the request, kindly forward the requested document to the following email addresses:
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience experienced when trying to contact our Client Services Department.
As discussed with the policy owner, in order for us to fast-track the request, kindly forward the requested document to the following email addresses:
- ***
- ***
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
Clientele Life's reply05 Apr 2024, 10:21
Official
Dear Makhosini D,
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience experienced when trying to contact our Client Services Department.
As discussed with the policy owner, in order for us to fast-track the request, kindly forward the requested document to the following email addresses:
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist
We confirm that we made contact with the policy owner to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for any inconvenience experienced when trying to contact our Client Services Department.
As discussed with the policy owner, in order for us to fast-track the request, kindly forward the requested document to the following email addresses:
- ***
- ***
Yours sincerely,
Lindokuhle NhlengethwaService Support Specialist