PATHETIC SERVICE!!!!!!!

<p>My Mother was hospitalised in March, I called when she was in hospital and was told to call back when she is discharged. Which I did, only to find out that I needed the doctors information. I had to go back to the hospital (A Government Hospital) to get the doctor to fill out the forms. On the THIRD attempt, the Doctor was available. I then submitted the documents and recieved an auto response to say that my query will be responded to within 2 business days. Which did not happen. I received an SMS to say that they had tried to contact me to no avail, funny that everybody else could get hold of me... but they could not???????!!!! So I called in, and I was told that more documents would be needed. I then (very, very, angrily) requested to speak to a manager. the manger said she would find out and get back to me. Which she did, for which I was grateful. She advised me that no further documents were required at that time and that she would escalate my query to claims admin for assessing. Still, no one contacted me. I called back on Friday, the manager was not available to speak to me but the consultant advised me that she would pass on the message to the manager to call me back. thi was at 11:30 am. By 2:15 no one called me back, so I called them. The manager(Helena) was now available but said she did not get any message but would get someone to call me back.... Surprise, surprise no one called me back. So I called AGAIN!!!! I spoke to a manager by the name of Phindi, who said she'll get the lady dealing with my claim to call me back. She then called me to say that the person dealing with my claim was busy and due to the fact that they finish at 4pm (it was 3:55) they person would call me back on Monday. I asked to be called before 10am, which she promised she would do. Big shocker.... it is now 10:43am and she has not called me. I am sick and tired of do all the running around. I pay my premium, it should not be this difficult to claim. The employees seem to be ***********, the process takes forever and this has made my first interaction with them terrible. I m DISGUSTED!!!!!!!!!!!!!!!!!!!!!!!!!!! (claim S ********** )</p>