SP
Siobahn P
1 reviews | Active since Oct 2019
01 Nov 2019, 13:08
Pathetic Service.
I added my parents at the same time,at the date 1 February 2018 but to my surprise my mom was not added to the policy. After months my mom was added to the policy but at a higher rate and lower benefit than my dad but yet I added my parents the same day.
Benita Steyn I am awaiting your phone call. I have been trying to get this sorted since July 2019 and no one has contacted me regarding this. I call every month and all I get is someone will phone but it's been 4 months and no one has phoned me. this is the worst service I have ever received. I regret taking out a policy with Clientele.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
01 Nov 2019, 14:03 Dear Siobahn P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply01 Nov 2019, 14:03
Official
Dear Siobahn P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
05 Nov 2019, 10:06Dear Siobahn P
We confirm that our Compliance Department has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
We would like to apologise for the inconvenience this caused you and can assure you that the details have now been corrected and you confirmed that you are satisfied with the feedback.
Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Team
Clientele Life's reply05 Nov 2019, 10:06
Official
Dear Siobahn P
We confirm that our Compliance Department has investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback.
We would like to apologise for the inconvenience this caused you and can assure you that the details have now been corrected and you confirmed that you are satisfied with the feedback.
Should you require further assistance please do not hesitate to contact us.
Yours sincerely,
Compliance Team
SP
Siobahn P's updateReviewer Update
08 Nov 2019, 19:27Since I spoke to Benita she assured me that I will get an updated policy within 48 hours after she phoned me and guess what I have not received my updated policy, 48 hours has passed and I still no updated policy. Poor customer service, I am not happy at all.
SP
Siobahn P's update08 Nov 2019, 19:27
Reviewer Update
Since I spoke to Benita she assured me that I will get an updated policy within 48 hours after she phoned me and guess what I have not received my updated policy, 48 hours has passed and I still no updated policy. Poor customer service, I am not happy at all.