1 reviews | Active since Nov 2019
Pathetic service
In May 2019 I added my aunt on my Ultimate Dignity Plan policy from clientele to which I was told that she will be covered after the first premium. The policy rule reads as follows; l Extended Family can be added/removed at any time. Cover and waiting periods for the additional Extended family will start from the first premium paid after they have been added. This morning I called clientele logging a claim for my aunt, to which I was told about the 12 month waiting period that has not been reached in order for the claim to be processed. to my surprise, I am told that my aunt is not covered and the claim has been rejected due to the fact that she is on the 11-month approaching 12th. to which was never included in their policy documents. I am very disappointed with their service and they keep lying to people that they deliver to their promises to which the only thing they do best is to rob people of their dignity. I am highly disappointed and I am even thinking of canceling this nonsense because this not the first time my family is experiencing problems with this company and its false promises. I had canceled my plans with clientele in the past and they kept calling and promise to fix all the issues they had. this seen to be a norm for them to treat people with disrespect.
At the outset you would like to pass our condolences to you and the family during this difficult time.
Our records indicate that you also escalated this matter to the Independent Arbitrator for review.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset you would like to pass our condolences to you and the family during this difficult time.
Our records indicate that you also escalated this matter to the Independent Arbitrator for review.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. You have been contacted by his office already and advised you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life