jS
johannes S
1 reviews | Active since Sept 2018
28 Nov 2022, 10:07
pathetic service
i have made a claim on encashment on my policy E*** twelve days ago, i have not received my funds till today. This process takes eight days but to my surprise after 12 days i have not received my funds or communications from clientele. the service is pathetic ,this is poor client service
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Replies (5)0
Replies (5)
Clientele Life's replyOfficial
28 Nov 2022, 11:43Dear Johannes S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Nov 2022, 11:43
Official
Dear Johannes S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
jS
johannes S's updateReviewer Update
28 Nov 2022, 11:50i hope that i will get the response before lunch time, as my plans are now messed up. Service should be rendered always without any excuses.
jS
johannes S's update28 Nov 2022, 11:50
Reviewer Update
i hope that i will get the response before lunch time, as my plans are now messed up. Service should be rendered always without any excuses.
Clientele Life's replyOfficial
29 Nov 2022, 12:21Dear Johannes S At the outset we would like to take this opportunity to apologise for any inconvenience caused in this regard. As per our telephonic discussion we confirmed that your encashment was process accordingly and the funds should now reflect in your account. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply29 Nov 2022, 12:21
Official
Dear Johannes S At the outset we would like to take this opportunity to apologise for any inconvenience caused in this regard. As per our telephonic discussion we confirmed that your encashment was process accordingly and the funds should now reflect in your account. We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us directly. Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Judith Mboweni
Service Support Specialist
Clientele Life
jS
johannes S's updateReviewer Update
29 Nov 2022, 15:06afterAfternoon Customer Care I would like to thank clientele for their professional service they they have given me after I reported my bad service experience with them. They took accountability to their mistakes and made sure they apologies to me as a client and rectified the misunderstanding........Judy you were very professional and made sure that the money would be paid today into my account. I am very proud to be your client and to refer my famiy and friends to your company because of excellent service........you are truly the best........Management of clientele Judy is an asset and an excellent brand ambassador.....our country need people like her to our companies
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jS
johannes S's update29 Nov 2022, 15:06
Reviewer Update
afterAfternoon Customer Care I would like to thank clientele for their professional service they they have given me after I reported my bad service experience with them. They took accountability to their mistakes and made sure they apologies to me as a client and rectified the misunderstanding........Judy you were very professional and made sure that the money would be paid today into my account. I am very proud to be your client and to refer my famiy and friends to your company because of excellent service........you are truly the best........Management of clientele Judy is an asset and an excellent brand ambassador.....our country need people like her to our companies
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Clientele Life's replyOfficial
29 Nov 2022, 16:12Dear Johannes S
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment Judith Mboweni and the rest of the Management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment Judith Mboweni and the rest of the Management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Nov 2022, 16:12
Official
Dear Johannes S
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment Judith Mboweni and the rest of the Management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. We shall convey your compliment Judith Mboweni and the rest of the Management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life