Pathetic, rude and condescending company to deal with

I manage a broker distribution division within a short-term insurance company and if I had to listen to one of my consultants speaking to my mother and I the way Noxolo from Clientele Client Services spoke to us this afternoon, I will get my HR Department to get Labournet to our offices immediately because my recommendation as a manager would be dismissal. My mother took a funeral policy with Clientele on my recommendation 3 days ago (feeling absolutely guilt about my recommendation because I used my mother as a guinea *** for my own cover I was looking for) and she told them to debit her account end of the month. This is a pensioner will limited funds but watches her finances carefully. She know how far her pension will carry her before asking for help from me. Clientele went and debited her account on a date that she did not agree on, she asked me to call these and inquire, Noxolo did not take kindly to me asking about my mother's finances because she became extremely rude and condescending. Did not answer any of the questions I and my mother had, even though we had my mother ( their new client on the line). The call ended badly, my mother got upset hung up. I did not believe the disrespect and hung up. What Noxolo did not pick up is I advised my mother to go with Clientele, I advise her which companies I think are best. In 2 months time I will be paying her premiums and I will be damned if I give my money to a company that disrespected my and I like Clientele did. Noxolo could not even spell the word client services, it was so pathetic I got physically sick after that conversation. I am currently sitting on the internet for a company that will treat us better. Maybe we were considered too black and too stupid to know what we are looking for or even entitled to. Clientele get no star from me, not even the 1 star this website forces me to put in.