DA
Damien A
1 reviews | Active since Jan 2017
30 Oct 2020, 07:10
Pathetic Contact Center Agents
I took out a funeral policy for my dad whereby i was given the wrong premium and then debited another i was called by the company and they assured me that it would be rectified, and changed my cover amount and premium and told me i would be refunded the extra that was already debited, NON OF THIS HAPPENED!!!! This month they did the exact same thing by debiting the old amount which i challenged and still have not refunded my extra money that they took, what type of mickey mouse company am i dealing with.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
30 Oct 2020, 10:11Dear Damien A
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Oct 2020, 10:11
Official
Dear Damien A
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
DA
Damien A's updateReviewer Update
30 Oct 2020, 10:28Thank you for your reply. But please ensure you put a capable person who can speak to me and make the amendments. I also don't want to hear the story of me waiting 10 days to receive my money. I should have just went to the ombudsman when this problem started.
DA
Damien A's update30 Oct 2020, 10:28
Reviewer Update
Thank you for your reply. But please ensure you put a capable person who can speak to me and make the amendments. I also don't want to hear the story of me waiting 10 days to receive my money. I should have just went to the ombudsman when this problem started.