DP
Danielle P
1 reviews | Active since Mar 2024
12 Dec 2024, 09:25
Pathetic Clientele and Numetro Galleria
If there was an option to put in 0 stars I would, this is a money making scheme they rush you and put you on a rewards program and then do not take calls nor do they assist you on the app or WhatsApp to cancel policy they want R150 monthly for vouchers but cannot give you anything in return. Absolutely outrageous that NuMetro Galleria let's these **** artist con by passers with ********* policies. Disgusted by the service of Clientele. DO NOT TAKE ANYTHING FROM THEM!
They are ****s and *******!
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
12 Dec 2024, 10:16Dear Danielle P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply12 Dec 2024, 10:16
Official
Dear Danielle P,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
DP
Danielle P's updateReviewer Update
12 Dec 2024, 10:22I really hope this is not a generic response and my issue gets dealt with because with consultants like Daphne from Clientele live chat, who did absolutely nothing for me I'm very concerned.
DP
Danielle P's update12 Dec 2024, 10:22
Reviewer Update
I really hope this is not a generic response and my issue gets dealt with because with consultants like Daphne from Clientele live chat, who did absolutely nothing for me I'm very concerned.
Clientele Life's replyOfficial
12 Dec 2024, 14:01Dear Danielle P,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied.
We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied.
We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply12 Dec 2024, 14:01
Official
Dear Danielle P,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied.
We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide.
We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied.
We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
DP
Danielle P's updateReviewer Update
12 Dec 2024, 15:44Hi Judith as per our telephone conversation an email and a text message suppose to be sent through to confirm cancelation unfortunately that has not been done. Therefore my problem is not resolved until it is documented that this policy is canceled there's no point posting here on hello peter that my problem is resolved.
Instead of using a public platform to make it seem as if you completed the task at had.
Complete the task!
It really is that simple.
Instead of using a public platform to make it seem as if you completed the task at had.
Complete the task!
It really is that simple.
DP
Danielle P's update12 Dec 2024, 15:44
Reviewer Update
Hi Judith as per our telephone conversation an email and a text message suppose to be sent through to confirm cancelation unfortunately that has not been done. Therefore my problem is not resolved until it is documented that this policy is canceled there's no point posting here on hello peter that my problem is resolved.
Instead of using a public platform to make it seem as if you completed the task at had.
Complete the task!
It really is that simple.
Instead of using a public platform to make it seem as if you completed the task at had.
Complete the task!
It really is that simple.
DP
Danielle P's updateReviewer Update
13 Dec 2024, 13:55To anyone reading these reviews do not trust and believe the previous responses.
Today I received a confirmation of commencing a policy which I specifically asked the above mentioned person Judith Mboweni Service Support Specialist at Clientele Life to cancel. These people will waste your time and money. Literally just bottom feeders looking for a joy ride. It's truly utterly pathetic to experience this with supposed "BIG name company" NEVER EVER trust them!
Today I received a confirmation of commencing a policy which I specifically asked the above mentioned person Judith Mboweni Service Support Specialist at Clientele Life to cancel. These people will waste your time and money. Literally just bottom feeders looking for a joy ride. It's truly utterly pathetic to experience this with supposed "BIG name company" NEVER EVER trust them!
DP
Danielle P's update13 Dec 2024, 13:55
Reviewer Update
To anyone reading these reviews do not trust and believe the previous responses.
Today I received a confirmation of commencing a policy which I specifically asked the above mentioned person Judith Mboweni Service Support Specialist at Clientele Life to cancel. These people will waste your time and money. Literally just bottom feeders looking for a joy ride. It's truly utterly pathetic to experience this with supposed "BIG name company" NEVER EVER trust them!
Today I received a confirmation of commencing a policy which I specifically asked the above mentioned person Judith Mboweni Service Support Specialist at Clientele Life to cancel. These people will waste your time and money. Literally just bottom feeders looking for a joy ride. It's truly utterly pathetic to experience this with supposed "BIG name company" NEVER EVER trust them!
Clientele Life's replyOfficial
13 Dec 2024, 16:28Dear Danielle P,
We confirm receipt of your concerns and once again, we apologize for the inconvenience caused.
Kindly note that we have canceled the Client Perks Plan as discussed with you on 12 December 2024. However, we are experiencing technical issues with our systems and are unable to issue a cancellation letter at this moment. I can assure you that once the issue has been resolved, you will receive the cancellation letter. Kindly also log on to our App to verify the status of your policy and contact us should it reflect otherwise.
Furthermore, the request to approve your debit order is strictly from your respective bank due to the reasons that the policy was just canceled and they require a notice of at least 31 days to process any changes regarding the debit order. As discussed telephonically, there will not be any debit orders going off from your bank account as the policy was canceled within reasonable times.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
We confirm receipt of your concerns and once again, we apologize for the inconvenience caused.
Kindly note that we have canceled the Client Perks Plan as discussed with you on 12 December 2024. However, we are experiencing technical issues with our systems and are unable to issue a cancellation letter at this moment. I can assure you that once the issue has been resolved, you will receive the cancellation letter. Kindly also log on to our App to verify the status of your policy and contact us should it reflect otherwise.
Furthermore, the request to approve your debit order is strictly from your respective bank due to the reasons that the policy was just canceled and they require a notice of at least 31 days to process any changes regarding the debit order. As discussed telephonically, there will not be any debit orders going off from your bank account as the policy was canceled within reasonable times.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Clientele Life's reply13 Dec 2024, 16:28
Official
Dear Danielle P,
We confirm receipt of your concerns and once again, we apologize for the inconvenience caused.
Kindly note that we have canceled the Client Perks Plan as discussed with you on 12 December 2024. However, we are experiencing technical issues with our systems and are unable to issue a cancellation letter at this moment. I can assure you that once the issue has been resolved, you will receive the cancellation letter. Kindly also log on to our App to verify the status of your policy and contact us should it reflect otherwise.
Furthermore, the request to approve your debit order is strictly from your respective bank due to the reasons that the policy was just canceled and they require a notice of at least 31 days to process any changes regarding the debit order. As discussed telephonically, there will not be any debit orders going off from your bank account as the policy was canceled within reasonable times.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life
We confirm receipt of your concerns and once again, we apologize for the inconvenience caused.
Kindly note that we have canceled the Client Perks Plan as discussed with you on 12 December 2024. However, we are experiencing technical issues with our systems and are unable to issue a cancellation letter at this moment. I can assure you that once the issue has been resolved, you will receive the cancellation letter. Kindly also log on to our App to verify the status of your policy and contact us should it reflect otherwise.
Furthermore, the request to approve your debit order is strictly from your respective bank due to the reasons that the policy was just canceled and they require a notice of at least 31 days to process any changes regarding the debit order. As discussed telephonically, there will not be any debit orders going off from your bank account as the policy was canceled within reasonable times.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith MboweniService Support SpecialistClientele Life