SL
Sharz L
1 reviews | Active since Jan 2022
07 Jul 2023, 16:19
PATHETIC AND HORRIBLE EXPERIENCE
I am EXTREMELY DISAPPOINTED with the service from Clientele after I have been their client for YEARS, they are so UNPROFESSIONAL in the way they handling my issue. After I realised that they missed allocating one of my premium payments. I wrote them an email to make them aware, they responded requesting me to send them proof of my payment of which i did that immediately. This was on 2TH JUNE 2023. On FRIDAY 23rd JUNE 2023 I again email the proof of payment to THANDI NDHLOVU and still nothing happened. In the morning of WEDNESDAY 28th JUNE 2023, I called and spoke to SHARLOTTE whom I explained my situation, she then asked me to send them my bank statement showing the payment, on the same day I emailed my 6x bank statement (JANUARY TO JUNE 2023) I even HIGHLIGHTED the payments to make things easier for them. Later on the day I called and i spoke to ANNELISA, again explaining my situation to her instead she also asked me to email the very same documents again of which I did as requested. Nothing happened still. On MONDAY 3rd JULY 2023 I again did a follow up since there was nothing, I got hold of ANNELISA, still no fruitful help. on THURSDAY 6th JULY 2023 I communicated with NONDUMISO SANGWENI making her aware that I have not received any communication from their billing department ever since I raised this matter. This is so TRUSTRATING AND IRRITATING because I am the one always doing a follow up and seems like they ignoring my emails. Even after I have sent them every proof they requested, I am still not helped because my account still shows that I am one month behind with the payment. I want to understand what happened to my payment and why are they taking more that two (2) weeks to rectify my account. Something is not right with Clientele - they must just explain.
Helpful (0)
Replies (10)0
Replies (10)
Clientele Life's replyOfficial
10 Jul 2023, 08:59Dear Sharz L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply10 Jul 2023, 08:59
Official
Dear Sharz L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
SL
Sharz L's updateReviewer Update
10 Jul 2023, 11:49Dear Lindiwe Mabizela,
Your response is noted, however be advised that what you have said is exactly what I was told by Thandi Ndhlovu and Nondumiso Sangweni - so! this is nothing new to my ears. What i want is to see my account rectified accordingly without wasting more time to already wasted time I have experienced with Clientele.
Do I have to be a world known celebrity for my issue to be attended to or is it because I am just an ordinary person that is why my emails are being ignored and my issue is taking this long. I truly fail to understand why - this is just a simple straightforward matter that does not even require a super qualified hero to solve it. It is a matter of just a day or two for a person who knows and understands what they are doing in their offices.
I am still unhappy and not satisfied until that department comes back to me with a fruitful and satisfying response.
Regards
VERY ANGRY CLIENT
Your response is noted, however be advised that what you have said is exactly what I was told by Thandi Ndhlovu and Nondumiso Sangweni - so! this is nothing new to my ears. What i want is to see my account rectified accordingly without wasting more time to already wasted time I have experienced with Clientele.
Do I have to be a world known celebrity for my issue to be attended to or is it because I am just an ordinary person that is why my emails are being ignored and my issue is taking this long. I truly fail to understand why - this is just a simple straightforward matter that does not even require a super qualified hero to solve it. It is a matter of just a day or two for a person who knows and understands what they are doing in their offices.
I am still unhappy and not satisfied until that department comes back to me with a fruitful and satisfying response.
Regards
VERY ANGRY CLIENT
SL
Sharz L's update10 Jul 2023, 11:49
Reviewer Update
Dear Lindiwe Mabizela,
Your response is noted, however be advised that what you have said is exactly what I was told by Thandi Ndhlovu and Nondumiso Sangweni - so! this is nothing new to my ears. What i want is to see my account rectified accordingly without wasting more time to already wasted time I have experienced with Clientele.
Do I have to be a world known celebrity for my issue to be attended to or is it because I am just an ordinary person that is why my emails are being ignored and my issue is taking this long. I truly fail to understand why - this is just a simple straightforward matter that does not even require a super qualified hero to solve it. It is a matter of just a day or two for a person who knows and understands what they are doing in their offices.
I am still unhappy and not satisfied until that department comes back to me with a fruitful and satisfying response.
Regards
VERY ANGRY CLIENT
Your response is noted, however be advised that what you have said is exactly what I was told by Thandi Ndhlovu and Nondumiso Sangweni - so! this is nothing new to my ears. What i want is to see my account rectified accordingly without wasting more time to already wasted time I have experienced with Clientele.
Do I have to be a world known celebrity for my issue to be attended to or is it because I am just an ordinary person that is why my emails are being ignored and my issue is taking this long. I truly fail to understand why - this is just a simple straightforward matter that does not even require a super qualified hero to solve it. It is a matter of just a day or two for a person who knows and understands what they are doing in their offices.
I am still unhappy and not satisfied until that department comes back to me with a fruitful and satisfying response.
Regards
VERY ANGRY CLIENT
Clientele Life's replyOfficial
10 Jul 2023, 14:56Dear Sharz L
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Furthermore, I confirm that a proof of payment for the month of January 2023 has been forwarded to our Billings Department and I am waiting for their response as they also need to double-check their system as to why the payment is not reflecting.
Once feedback has been received from our Billings Department, I will revert back to you with a response.
Kind regards,
Vusumuzi Dlamini
Clientele Insurance
Clientele Life's reply10 Jul 2023, 14:56
Official
Dear Sharz L
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record resulted in no success on even day..
Furthermore, I confirm that a proof of payment for the month of January 2023 has been forwarded to our Billings Department and I am waiting for their response as they also need to double-check their system as to why the payment is not reflecting.
Once feedback has been received from our Billings Department, I will revert back to you with a response.
Kind regards,
Vusumuzi Dlamini
Clientele Insurance
SL
Sharz L's updateReviewer Update
10 Jul 2023, 15:59Good day Vusumuzi Dlamini,
Your call was returned on this given direct line *** this afternoon @ 1****pm and it was just ringing without being answered.
I have been engaged in meetings hence I missed your call.
I am still impatiently waiting for a sound feedback from Clientele.
Regards
Your call was returned on this given direct line *** this afternoon @ 1****pm and it was just ringing without being answered.
I have been engaged in meetings hence I missed your call.
I am still impatiently waiting for a sound feedback from Clientele.
Regards
SL
Sharz L's update10 Jul 2023, 15:59
Reviewer Update
Good day Vusumuzi Dlamini,
Your call was returned on this given direct line *** this afternoon @ 1****pm and it was just ringing without being answered.
I have been engaged in meetings hence I missed your call.
I am still impatiently waiting for a sound feedback from Clientele.
Regards
Your call was returned on this given direct line *** this afternoon @ 1****pm and it was just ringing without being answered.
I have been engaged in meetings hence I missed your call.
I am still impatiently waiting for a sound feedback from Clientele.
Regards
SL
Sharz L's updateReviewer Update
10 Jul 2023, 16:44Dear Vusumuzi Dlamini,
Are you aware that this issue was reported to Clientele on the 20th JUNE 2023 and since then nothing has happened. Even after numerous attempts I have done via emails, WhatsApp, calls to your client service etc.
Honestly this is not on at all - only after I took a step to write my concern rather complain on HelloPeter, that's when you people started responding of which it shouldn't be like that. Clientele must act swiftly and professionally irrespective who the client is.
I am just wondering HOW LONG I HAVE TO STILL WAIT before I get a response that my "indiscernible or unnoticeable" payment has been found on your records and allocated accordingly.
I am so up to my neck with this issue it's not even funny.
Regards
Are you aware that this issue was reported to Clientele on the 20th JUNE 2023 and since then nothing has happened. Even after numerous attempts I have done via emails, WhatsApp, calls to your client service etc.
Honestly this is not on at all - only after I took a step to write my concern rather complain on HelloPeter, that's when you people started responding of which it shouldn't be like that. Clientele must act swiftly and professionally irrespective who the client is.
I am just wondering HOW LONG I HAVE TO STILL WAIT before I get a response that my "indiscernible or unnoticeable" payment has been found on your records and allocated accordingly.
I am so up to my neck with this issue it's not even funny.
Regards
SL
Sharz L's update10 Jul 2023, 16:44
Reviewer Update
Dear Vusumuzi Dlamini,
Are you aware that this issue was reported to Clientele on the 20th JUNE 2023 and since then nothing has happened. Even after numerous attempts I have done via emails, WhatsApp, calls to your client service etc.
Honestly this is not on at all - only after I took a step to write my concern rather complain on HelloPeter, that's when you people started responding of which it shouldn't be like that. Clientele must act swiftly and professionally irrespective who the client is.
I am just wondering HOW LONG I HAVE TO STILL WAIT before I get a response that my "indiscernible or unnoticeable" payment has been found on your records and allocated accordingly.
I am so up to my neck with this issue it's not even funny.
Regards
Are you aware that this issue was reported to Clientele on the 20th JUNE 2023 and since then nothing has happened. Even after numerous attempts I have done via emails, WhatsApp, calls to your client service etc.
Honestly this is not on at all - only after I took a step to write my concern rather complain on HelloPeter, that's when you people started responding of which it shouldn't be like that. Clientele must act swiftly and professionally irrespective who the client is.
I am just wondering HOW LONG I HAVE TO STILL WAIT before I get a response that my "indiscernible or unnoticeable" payment has been found on your records and allocated accordingly.
I am so up to my neck with this issue it's not even funny.
Regards
SL
Sharz L's updateReviewer Update
12 Jul 2023, 01:59Honestly speaking, I will never ever again sign up with Clientele and would never even advise or encourage anyone in this world to engage with them. Horrible service and just responds the same way to all their clients complaints.
After the worst experience I have gone through with them. I expected a GENUINE WRITTEN APOLOGY from Clientele of which I believe I must get from them. Much as they did not want to take a word of mouth from me and insisted on wanting me to send them documents as proof to what I told them, thinking they want to proof me wrong. It was unfortunate for them because I was right.
Through ignorance and lack of consideration from their billings department I had to go through unpleasant and unfair situation that caused me headache and stress. Their billings department must be extremely careful, thorough and focused specially when dealing with clients monies.
Even if they can offer "buy one get one" policy, not even in my wildest dreams will I consider them. I even get irritated and bored everytime when I see their advert on my TV screen. That's how ****ed I am with CLIENTELE.
After the worst experience I have gone through with them. I expected a GENUINE WRITTEN APOLOGY from Clientele of which I believe I must get from them. Much as they did not want to take a word of mouth from me and insisted on wanting me to send them documents as proof to what I told them, thinking they want to proof me wrong. It was unfortunate for them because I was right.
Through ignorance and lack of consideration from their billings department I had to go through unpleasant and unfair situation that caused me headache and stress. Their billings department must be extremely careful, thorough and focused specially when dealing with clients monies.
Even if they can offer "buy one get one" policy, not even in my wildest dreams will I consider them. I even get irritated and bored everytime when I see their advert on my TV screen. That's how ****ed I am with CLIENTELE.
SL
Sharz L's update12 Jul 2023, 01:59
Reviewer Update
Honestly speaking, I will never ever again sign up with Clientele and would never even advise or encourage anyone in this world to engage with them. Horrible service and just responds the same way to all their clients complaints.
After the worst experience I have gone through with them. I expected a GENUINE WRITTEN APOLOGY from Clientele of which I believe I must get from them. Much as they did not want to take a word of mouth from me and insisted on wanting me to send them documents as proof to what I told them, thinking they want to proof me wrong. It was unfortunate for them because I was right.
Through ignorance and lack of consideration from their billings department I had to go through unpleasant and unfair situation that caused me headache and stress. Their billings department must be extremely careful, thorough and focused specially when dealing with clients monies.
Even if they can offer "buy one get one" policy, not even in my wildest dreams will I consider them. I even get irritated and bored everytime when I see their advert on my TV screen. That's how ****ed I am with CLIENTELE.
After the worst experience I have gone through with them. I expected a GENUINE WRITTEN APOLOGY from Clientele of which I believe I must get from them. Much as they did not want to take a word of mouth from me and insisted on wanting me to send them documents as proof to what I told them, thinking they want to proof me wrong. It was unfortunate for them because I was right.
Through ignorance and lack of consideration from their billings department I had to go through unpleasant and unfair situation that caused me headache and stress. Their billings department must be extremely careful, thorough and focused specially when dealing with clients monies.
Even if they can offer "buy one get one" policy, not even in my wildest dreams will I consider them. I even get irritated and bored everytime when I see their advert on my TV screen. That's how ****ed I am with CLIENTELE.
Clientele Life's replyOfficial
12 Jul 2023, 08:57Dear Sharz L
At the outset, I would like to apologize for the service received and also assure you that this is not the level of service we aim to offer to our clients
Our attempt to contact you on the numbers ending with 0212 resulted in no success at 15h34 yesterday and on even day at 08h32.
Furthermore, I would like to express regret for the time this complaint took to be resolved. Only yesterday our Billings department was able to confirm that the January 2023 payment was indeed reflected on their bank statement and they have since allocated it correctly.
I trust you find this in order and should you need any further information, please do not hesitate to contact our *** or call ***.
Kind regards,
Vusumuzi Dlamini
Clientele Life Insurance
Clientele Life's reply12 Jul 2023, 08:57
Official
Dear Sharz L
At the outset, I would like to apologize for the service received and also assure you that this is not the level of service we aim to offer to our clients
Our attempt to contact you on the numbers ending with 0212 resulted in no success at 15h34 yesterday and on even day at 08h32.
Furthermore, I would like to express regret for the time this complaint took to be resolved. Only yesterday our Billings department was able to confirm that the January 2023 payment was indeed reflected on their bank statement and they have since allocated it correctly.
I trust you find this in order and should you need any further information, please do not hesitate to contact our *** or call ***.
Kind regards,
Vusumuzi Dlamini
Clientele Life Insurance
SL
Sharz L's updateReviewer Update
12 Jul 2023, 12:21Dear Vusumuzi Dlamini,
Your message is received and noted.
All apologies accepted, however those are not going to make me change my mind to not cancel the policy and move on. It is sad that I have BAD HISTORY with Clientele and this current issue takes me back to previous very sad experiences I had experienced with Clientele before hence I am closing this policy.
My reason for closing this is not because of financial issues - A VERY BIG NO NO TO THAT!!! but merely because of how my issue was handled from get go. On the lengthily telephone conversation I had with you this morning, I poured out all the current and previous issues I have gone through during the times on different kind policies, to the point I felt I just wasted my money because I truly ended up losing a lot of money. Still this time around I am losing again because same reason of incompetency, ignorance and unprofessionalism behaviour from Clientele. This is SOOOO UNFAIR to tell the truth.
I just hope and trust that the request I have done yesterday to Clientele (with all documents that were requested, were given accordingly and timeously) will not again make me wait for ages so that this matter can be put to rest - that's when I will have a peace in my mind I guess.
AM DONE WITH CLIENTELE.
Your message is received and noted.
All apologies accepted, however those are not going to make me change my mind to not cancel the policy and move on. It is sad that I have BAD HISTORY with Clientele and this current issue takes me back to previous very sad experiences I had experienced with Clientele before hence I am closing this policy.
My reason for closing this is not because of financial issues - A VERY BIG NO NO TO THAT!!! but merely because of how my issue was handled from get go. On the lengthily telephone conversation I had with you this morning, I poured out all the current and previous issues I have gone through during the times on different kind policies, to the point I felt I just wasted my money because I truly ended up losing a lot of money. Still this time around I am losing again because same reason of incompetency, ignorance and unprofessionalism behaviour from Clientele. This is SOOOO UNFAIR to tell the truth.
I just hope and trust that the request I have done yesterday to Clientele (with all documents that were requested, were given accordingly and timeously) will not again make me wait for ages so that this matter can be put to rest - that's when I will have a peace in my mind I guess.
AM DONE WITH CLIENTELE.
SL
Sharz L's update12 Jul 2023, 12:21
Reviewer Update
Dear Vusumuzi Dlamini,
Your message is received and noted.
All apologies accepted, however those are not going to make me change my mind to not cancel the policy and move on. It is sad that I have BAD HISTORY with Clientele and this current issue takes me back to previous very sad experiences I had experienced with Clientele before hence I am closing this policy.
My reason for closing this is not because of financial issues - A VERY BIG NO NO TO THAT!!! but merely because of how my issue was handled from get go. On the lengthily telephone conversation I had with you this morning, I poured out all the current and previous issues I have gone through during the times on different kind policies, to the point I felt I just wasted my money because I truly ended up losing a lot of money. Still this time around I am losing again because same reason of incompetency, ignorance and unprofessionalism behaviour from Clientele. This is SOOOO UNFAIR to tell the truth.
I just hope and trust that the request I have done yesterday to Clientele (with all documents that were requested, were given accordingly and timeously) will not again make me wait for ages so that this matter can be put to rest - that's when I will have a peace in my mind I guess.
AM DONE WITH CLIENTELE.
Your message is received and noted.
All apologies accepted, however those are not going to make me change my mind to not cancel the policy and move on. It is sad that I have BAD HISTORY with Clientele and this current issue takes me back to previous very sad experiences I had experienced with Clientele before hence I am closing this policy.
My reason for closing this is not because of financial issues - A VERY BIG NO NO TO THAT!!! but merely because of how my issue was handled from get go. On the lengthily telephone conversation I had with you this morning, I poured out all the current and previous issues I have gone through during the times on different kind policies, to the point I felt I just wasted my money because I truly ended up losing a lot of money. Still this time around I am losing again because same reason of incompetency, ignorance and unprofessionalism behaviour from Clientele. This is SOOOO UNFAIR to tell the truth.
I just hope and trust that the request I have done yesterday to Clientele (with all documents that were requested, were given accordingly and timeously) will not again make me wait for ages so that this matter can be put to rest - that's when I will have a peace in my mind I guess.
AM DONE WITH CLIENTELE.
Clientele Life's replyOfficial
18 Jul 2023, 08:20Dear Sharz L
As per our discussion, the necessary feedback was provided on the 12th of July 2023.
Furthermore, The encashment request was processed on the same day, and as per your request, the policy was canceled.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
Clientele Life's reply18 Jul 2023, 08:20
Official
Dear Sharz L
As per our discussion, the necessary feedback was provided on the 12th of July 2023.
Furthermore, The encashment request was processed on the same day, and as per your request, the policy was canceled.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Vusumuzi Dlamini
Services Recovery Specialist
Clientele Life
SL
Sharz L's updateReviewer Update
18 Jul 2023, 08:59Dear Vusumuzi Dlamini
Just one credit given to Clientele for this.
For the first time in the history since I've been dealing with Clientele that my concern, query or complaint was resolved in time. Obviously this was because of the already burning issue at hand that pushed you people to act swiftly and do the right thing, hooray to you!!!!
Some times Clientele must know and understand that things shouldn't be allowed to get to a point where a client gets ****ed off because of their unprofessional behavior. ALWAY everything must be done correctly from the start if there is an issue or concern raised by a client.
As I've said it before, I am done, completely done and finish with being forever frustrated, sad and angry because of Clientele. I am super HAPPY and at PEACE now.
Relieved and Free Client
Just one credit given to Clientele for this.
For the first time in the history since I've been dealing with Clientele that my concern, query or complaint was resolved in time. Obviously this was because of the already burning issue at hand that pushed you people to act swiftly and do the right thing, hooray to you!!!!
Some times Clientele must know and understand that things shouldn't be allowed to get to a point where a client gets ****ed off because of their unprofessional behavior. ALWAY everything must be done correctly from the start if there is an issue or concern raised by a client.
As I've said it before, I am done, completely done and finish with being forever frustrated, sad and angry because of Clientele. I am super HAPPY and at PEACE now.
Relieved and Free Client
SL
Sharz L's update18 Jul 2023, 08:59
Reviewer Update
Dear Vusumuzi Dlamini
Just one credit given to Clientele for this.
For the first time in the history since I've been dealing with Clientele that my concern, query or complaint was resolved in time. Obviously this was because of the already burning issue at hand that pushed you people to act swiftly and do the right thing, hooray to you!!!!
Some times Clientele must know and understand that things shouldn't be allowed to get to a point where a client gets ****ed off because of their unprofessional behavior. ALWAY everything must be done correctly from the start if there is an issue or concern raised by a client.
As I've said it before, I am done, completely done and finish with being forever frustrated, sad and angry because of Clientele. I am super HAPPY and at PEACE now.
Relieved and Free Client
Just one credit given to Clientele for this.
For the first time in the history since I've been dealing with Clientele that my concern, query or complaint was resolved in time. Obviously this was because of the already burning issue at hand that pushed you people to act swiftly and do the right thing, hooray to you!!!!
Some times Clientele must know and understand that things shouldn't be allowed to get to a point where a client gets ****ed off because of their unprofessional behavior. ALWAY everything must be done correctly from the start if there is an issue or concern raised by a client.
As I've said it before, I am done, completely done and finish with being forever frustrated, sad and angry because of Clientele. I am super HAPPY and at PEACE now.
Relieved and Free Client