1 reviews | Active since May 2014
Pathetic
I don't know if I should be shocked or disappointed.. i lost my father on the 18th March made a claim on the 20th and it was paid same day, great... then on the 25th of March I hot debited my normal premium of R320.78, I called and asked why the premium was not decreased, I was told the debit order had already been submitted and the premium will decrease in April... this was a bit worrying for me as another insurer decreased my debit order still in March... to my surprise today I am debited R320.78 for what I don't know.. why am I still paying a premium for my deceased father??? Like that does not make sense...
I want my money in my account tomorrow and cancel that insurance ... after 6 years of paying my premiums on time every month... you mess me up after just 1 claim like how do you do that?????
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Best regards,
We would like to take this opportunity to pass our condolences to you and your family for your loss.
Your raised concerns regarding your debit order amount. We confirm that our Claims Administrator was in contact with you regarding this matter, we have provided you with a solution moving forward. Which you have confirmed that you are satisfied with.
We apologise for any inconvenience caused in this regard and would like to thank you for providing us the opportunity to resolve your query.
We trust this is all you require however, should you require any further assistance please do not hesitate to contact us again.
Kind regards
Claims Department
Best regards,
We would like to take this opportunity to pass our condolences to you and your family for your loss.
Your raised concerns regarding your debit order amount. We confirm that our Claims Administrator was in contact with you regarding this matter, we have provided you with a solution moving forward. Which you have confirmed that you are satisfied with.
We apologise for any inconvenience caused in this regard and would like to thank you for providing us the opportunity to resolve your query.
We trust this is all you require however, should you require any further assistance please do not hesitate to contact us again.
Kind regards
Claims Department
Best regards,