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AS
Ashlin S

1 reviews | Active since Oct 2016

13 Sept 2023, 11:16

PATHETC CUSTOMER SERVICE!

I've had a funeral policy with them for a while - I have a query that I would like to be resolved and requested numerous call backs, sent emails, sent the "COVER" sms since June and to date have been unsuccessful. THEY JUST DON'T RESPOND! Customer service is pathetic to say the least! I wouldn't recommend because clearly CS is not important to them!

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Replies (3)
Clientele Life
Clientele Life's reply13 Sept 2023, 13:02
Official
Dear Ashlin S,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life 
AS
Ashlin S's update13 Sept 2023, 13:32
Reviewer Update
I truly hope for your part that a consultant will call back
Clientele Life
Clientele Life's reply14 Sept 2023, 09:29
Official
 Dear Ashlin S,   We confirm that we made contact with you to provide feedback regarding the concerns raised.  At the outset, we would like to apologize for the any inconvenience experienced. We confirm that the Clientele Funeral Dignity plan has lapsed due to premiums that were unpaid in May, June and July 2023.  As per our telephonic conversation, we have forwarded your details to our Reinstatements Department and they will be in contact with you at the requested time.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  
Nonhlanhla Ngwenya
Service Support Specialist 
Clientele Life