AM
Antony M
1 reviews | Active since Nov 2024
22 Nov 2024, 08:58
Overly rated bad service experience
Good day,
My name is Antony Marima from Brits, Noth West. I am concerned because I was approached by a Clientele agent called Mpho on Thursday 21 November 2024, explaining to me their products, and in turn I was being sold a Funeral Cover whereas I advised the agent that I am ok with the one that I have with a different company.
What's most astonishing is that there's also a Debi check under my capitec account that was approved without my consent.
I tried communicating with the Clientele office through an email so that the policy could be cancelled but I was told I should phone the landline so they could cancel my policy.
What's the use of having different communication channels when the others are useless, and on the other hand it's me that will be billed for something that I wasn't in concensus with..?
I am not happy with their service, and wouldn't recommend anyone for their products. Instead, I'll tell them to run and never look back when a clientele agent approaches them.
I will try a different means to address my concern, and if everything fails, I'll open a case against the company so that justice is served.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
02 Dec 2024, 11:08Dear Antony M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply02 Dec 2024, 11:08
Official
Dear Antony M
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
05 Dec 2024, 16:33Dear Antony M,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply05 Dec 2024, 16:33
Official
Dear Antony M,
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as per your request and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
Furthermore, we would like to thank you for the feedback you provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input with regards to the quality of our service and appreciate the time taken to share your experience with us.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
AM
Antony M's updateReviewer Update
05 Dec 2024, 17:16Dear Judith Mboweni,
Thank you so much for attending to my concern and I really appreciate you a lot for resolving my issue.
You dealt with the matter honestly, professionally and effectively and I hope that you continue doing so with others going forward.
I have learned a lot from our conversation and I am positive that I won't repeat the same mistake made from my side. I really appreciate your patience and the time you've given me in explaining everything in detail for my understanding.
You're a star and a born champion. Thanks a million times.
Yours sincerely,
Antony M
Happy Client
Brits, NW
Thank you so much for attending to my concern and I really appreciate you a lot for resolving my issue.
You dealt with the matter honestly, professionally and effectively and I hope that you continue doing so with others going forward.
I have learned a lot from our conversation and I am positive that I won't repeat the same mistake made from my side. I really appreciate your patience and the time you've given me in explaining everything in detail for my understanding.
You're a star and a born champion. Thanks a million times.
Yours sincerely,
Antony M
Happy Client
Brits, NW
AM
Antony M's update05 Dec 2024, 17:16
Reviewer Update
Dear Judith Mboweni,
Thank you so much for attending to my concern and I really appreciate you a lot for resolving my issue.
You dealt with the matter honestly, professionally and effectively and I hope that you continue doing so with others going forward.
I have learned a lot from our conversation and I am positive that I won't repeat the same mistake made from my side. I really appreciate your patience and the time you've given me in explaining everything in detail for my understanding.
You're a star and a born champion. Thanks a million times.
Yours sincerely,
Antony M
Happy Client
Brits, NW
Thank you so much for attending to my concern and I really appreciate you a lot for resolving my issue.
You dealt with the matter honestly, professionally and effectively and I hope that you continue doing so with others going forward.
I have learned a lot from our conversation and I am positive that I won't repeat the same mistake made from my side. I really appreciate your patience and the time you've given me in explaining everything in detail for my understanding.
You're a star and a born champion. Thanks a million times.
Yours sincerely,
Antony M
Happy Client
Brits, NW
Clientele Life's replyOfficial
06 Dec 2024, 09:53Dear Antony M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Dec 2024, 09:53
Official
Dear Antony M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
06 Dec 2024, 09:57Dear Antony M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Dec 2024, 09:57
Official
Dear Antony M,
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We appreciate you taking the time to tell us about your experience, and we value your feedback on the caliber of our services.
We are happy to have been able to help. We take pleasure in providing our customers with superior service. We will pass along your compliment to the appropriate management team, who we are confident will be very grateful for your encouraging comment.
Do not hesitate to get in touch with us if you have any more questions.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life