LH
Leanie H

1 reviews | Active since Aug 2020

14 Dec 2020, 14:45

Ongoing Harassment!!!

Ongoing Harassment!!!

Good morning Clientele Group. Please can u stop the phone calls you use to harass me. Clientele are relentless in the quest to harass me. Please stop the calls, the sms's and all other methods used to contact me. Given the level of harassment over the past two weeks there is no way in living hell I will ever do business with you. Regards Leanie Hopley & Springrite CC

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Replies (2)
Clientele Life
Clientele Life's reply14 Dec 2020, 14:53
Official
Dear Leanie H 
We confirm receipt of the concerns raised. 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply14 Dec 2020, 15:54
Official
Dear Leanie H,

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 

We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. 

More information on this can be found at www.dmasa.org We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

Yours sincerely, 

Judith Mboweni 
Service Support Supervisor 
Clientele Life