Ongoing Harassment
Good morning Clientele Group. Please can u stop the phone calls generated by a computer, the SMS's and all other methods you use to harass me. Clientele are relentless in the quest to harass me. Please stop the calls, the sms's and all other methods used to contact me. Given the level of harassment over the past two weeks there is no way in living hell I will ever do business with you. Regards Wayne Scholfield
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Replies (3)
Clientele Life's replyOfficial
09 Nov 2017, 09:51Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Best regards,
Clientele Life's reply09 Nov 2017, 09:51
Official
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Best regards,
Clientele Life's replyOfficial
10 Nov 2017, 12:51At the outset we would like to apologise for any inconvenience caused.
The matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the ‘Do Not Contact’ list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national ‘Do Not Contact’ list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Clientele Life's reply10 Nov 2017, 12:51
Official
At the outset we would like to apologise for any inconvenience caused.
The matter has been referred to our Marketing and Media Department who receives their data from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
Furthermore, we confirm that your details have been removed from our database. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the ‘Do Not Contact’ list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national ‘Do Not Contact’ list hosted by the DMA. More information on this can be found at www.dmasa.org.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require any further assistance, please feel free to contact us again.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
's updateReviewer Update
16 Nov 2017, 09:47Good morning Benita,
Unfortunately Clientele continue to harass me. Again this morning I received a computer telephone call.
What is it with your organisation that they do not respect that I do not be contacted. AGAIN LET ME MAKE IT VERY CLEAR TO YOUR ORGANISATION THAT I WILL NEVER SIGN UP FOR ANY LEVEL OF INSURANCE. FURTHERMORE MY FAMILY WILL HAVE NOTHING TO DO WITH CLIENTELE EVER.
NOT SURE WHAT MORE I MUST DO BY I WILL GIVE YOU MY PERSONAL ASSURANCE THAT SHOULD I RECEIVE ANOTHER CALL FROM CLIENTELE THINGS WILL GET UGLY.
Lets leave it at that and hope Clientele can show some respect and stop harassing me.
Regards
Wayne Scholfield
's update16 Nov 2017, 09:47
Reviewer Update
Good morning Benita,
Unfortunately Clientele continue to harass me. Again this morning I received a computer telephone call.
What is it with your organisation that they do not respect that I do not be contacted. AGAIN LET ME MAKE IT VERY CLEAR TO YOUR ORGANISATION THAT I WILL NEVER SIGN UP FOR ANY LEVEL OF INSURANCE. FURTHERMORE MY FAMILY WILL HAVE NOTHING TO DO WITH CLIENTELE EVER.
NOT SURE WHAT MORE I MUST DO BY I WILL GIVE YOU MY PERSONAL ASSURANCE THAT SHOULD I RECEIVE ANOTHER CALL FROM CLIENTELE THINGS WILL GET UGLY.
Lets leave it at that and hope Clientele can show some respect and stop harassing me.
Regards
Wayne Scholfield