On the 22 March 2026 I lost my mother

Policy number *** I am totally disgusted by the company Clientele Life total disregard, complete lack of empathy and assistance. Clientele Life was determined to punish me for missing one payment, the last payment, and refused to allow me to pay that payment. They **** and contradicted themselves. It took me sending emails to the arrbritator to finally have Clientele Life pay out the funeral policy. Something that I should not have to deal with, and because of their disgusting behaviour , my mom could only be laid to rest 2 weeks after she had passed. What i found even more disgusting that they as a company was more than happy to ***** all the money I had paid in premiums over the years.However, I need to give credit where it is due. Out of all the useless agents, who cannot think past what they are reading to me on the pc, there was only one agent who went above and beyond. She could understand, emphasis and sympathize with me. All the other agents could only say I understand and I am sorry. Her level of service was totally amazing and deserves the highest rating. She needs to be training all the other agents on how to think to go one step further on how to resolve a customer problem, and how to be empathetic. Please Clientele Life, if you are able to do one thing right for me, that is to acknowledge Shihlamariso Shiburi. There are not enough THANK YOU to say to you Shihlamariso for helping through that really painful journey from following up with me after the policy was confirmed to be paid out. She is truly a very special person