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Phumeza M
1 reviews | Active since Jul 2012
07 Aug 2024, 01:08
**** of an insurance
It’s been 3months since my brother’s passing and since I submitted a complaint with Clientele Life and my issue is still not resolved. A **** of an insurance. I have had nothing from them since they admitted that their Agent **** and that my matter has been sent back to claims. 3months later there has been no feedback, still not paid my full claim and they have not cancelled my policy even after cancelling them.
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Replies (2)
Clientele Life's replyOfficial
07 Aug 2024, 14:57Dear Phumeza,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Aug 2024, 14:57
Official
Dear Phumeza,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
08 Aug 2024, 11:13Dear Phumeza M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We can confirm that we tried contacting you regarding the Outcome of your Complaint and Claim on the provided contact details but could not reach you.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We can confirm that we tried contacting you regarding the Outcome of your Complaint and Claim on the provided contact details but could not reach you.
The claim has been processed and finalized.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply08 Aug 2024, 11:13
Official
Dear Phumeza M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We can confirm that we tried contacting you regarding the Outcome of your Complaint and Claim on the provided contact details but could not reach you.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We can confirm that we tried contacting you regarding the Outcome of your Complaint and Claim on the provided contact details but could not reach you.
The claim has been processed and finalized.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department