AM
Adelle M
1 reviews | Active since Jul 2013
15 Oct 2019, 10:58
Nuisance Calls - HAD ENOUGH!
I have been receiving nuisance calls from your call center and I have had enough. I have requested that my number be removed from your system 3 times. However, I just continue receiving calls. I requested to speak to a manager when one lady called, and she put the phone down in my ear. This is rude, unprofessional and annoying. I will open a harrassment case if this continues.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
15 Oct 2019, 11:37Dear Adelle M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply15 Oct 2019, 11:37
Official
Dear Adelle M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
15 Oct 2019, 16:01Dear Adelle M We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply15 Oct 2019, 16:01
Official
Dear Adelle M We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success. Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
AM
Adelle M's updateReviewer Update
15 Oct 2019, 16:40Dear Siphesihle Rodolo,
Thank you for requesting my details to be removed from the database.
Firstly: Quote "Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success".
Please note that I provided you with only one number, which was on and available the whole day, so I do not believe that you tried to contact me.
Secondly: I have searched through the most recent complaints which are similar to mine and noticed that the same message has been sent to every complainant. Which I find a bit ridiculous to copy and paste the same message over and over again.
Due to this unprofessional manner in which you conduct yourself, your copied messages and your lies saying that you tried to contact me, I will never even consider doing business with you.
Thank you for requesting my details to be removed from the database.
Firstly: Quote "Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success".
Please note that I provided you with only one number, which was on and available the whole day, so I do not believe that you tried to contact me.
Secondly: I have searched through the most recent complaints which are similar to mine and noticed that the same message has been sent to every complainant. Which I find a bit ridiculous to copy and paste the same message over and over again.
Due to this unprofessional manner in which you conduct yourself, your copied messages and your lies saying that you tried to contact me, I will never even consider doing business with you.
AM
Adelle M's update15 Oct 2019, 16:40
Reviewer Update
Dear Siphesihle Rodolo,
Thank you for requesting my details to be removed from the database.
Firstly: Quote "Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success".
Please note that I provided you with only one number, which was on and available the whole day, so I do not believe that you tried to contact me.
Secondly: I have searched through the most recent complaints which are similar to mine and noticed that the same message has been sent to every complainant. Which I find a bit ridiculous to copy and paste the same message over and over again.
Due to this unprofessional manner in which you conduct yourself, your copied messages and your lies saying that you tried to contact me, I will never even consider doing business with you.
Thank you for requesting my details to be removed from the database.
Firstly: Quote "Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success".
Please note that I provided you with only one number, which was on and available the whole day, so I do not believe that you tried to contact me.
Secondly: I have searched through the most recent complaints which are similar to mine and noticed that the same message has been sent to every complainant. Which I find a bit ridiculous to copy and paste the same message over and over again.
Due to this unprofessional manner in which you conduct yourself, your copied messages and your lies saying that you tried to contact me, I will never even consider doing business with you.
Clientele Life's replyOfficial
21 Oct 2019, 11:26Dear Adelle M
We confirm receipt of your recent comments . It is important to note that the response will remain similar due to the nature of the complaint.
The process to remove your details from our database remains the same, therefore the response will also be similar to other complaints which relate to the same matter.
We would like to take this opperturnity to apologise for any inconvenience caused in this regard and trust that you find the above in order .
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of your recent comments . It is important to note that the response will remain similar due to the nature of the complaint.
The process to remove your details from our database remains the same, therefore the response will also be similar to other complaints which relate to the same matter.
We would like to take this opperturnity to apologise for any inconvenience caused in this regard and trust that you find the above in order .
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply21 Oct 2019, 11:26
Official
Dear Adelle M
We confirm receipt of your recent comments . It is important to note that the response will remain similar due to the nature of the complaint.
The process to remove your details from our database remains the same, therefore the response will also be similar to other complaints which relate to the same matter.
We would like to take this opperturnity to apologise for any inconvenience caused in this regard and trust that you find the above in order .
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of your recent comments . It is important to note that the response will remain similar due to the nature of the complaint.
The process to remove your details from our database remains the same, therefore the response will also be similar to other complaints which relate to the same matter.
We would like to take this opperturnity to apologise for any inconvenience caused in this regard and trust that you find the above in order .
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,