JG
Johan G

1 reviews | Active since Jul 2020

10 May 2021, 14:46

Nuisance calls

Clientele Life keep on phoning me saying that i have responded to a sms .Getting calls up to 8 times a day from Monday to Saturday .I have asked them to remove me from their contact list but they ignore it . Sick and tired of this .

0
Replies (2)
Clientele Life
Clientele Life's reply10 May 2021, 15:50
Official
Dear  Johan G 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life
Clientele Life
Clientele Life's reply11 May 2021, 10:48
Official
Dear  Johan G 

We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard. 

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Vusumuzi Dlamini
Service Support Specialist
Clientele Life