NOTHING HAS BEEN DONE WHAT NOW, HELP !!!! PLEASE!!!

<p>To whom it may concern.</p> <p>I am so disgusted in the bad service of Clientele Life Hospital Plan. I joined in February 2017, the consultant that signed me up told me, my family will be covered as soon as the first debit order was deducted. I was told i will receive emergency numbers to phone in case of a claim and a policy will be sent to me via post. If my son was not admitted in June 2017 i would still not received the policy i had to search for a number on the internet and phone and then given another number to phone again all on my expense because i did not have a policy number or a contact number of the company. When i eventually got to the consultant who helped me she said there is a waiting period of six months im not allowed to claim. I saw a email address on the website and raised my concern and complaint that the consultant did not explain it that way. I received an automated sms which stated someone will investigate and come back to me in 3working days. I waited a few weeks until someone eventually phone and left a voice mail message to state i can ask a constultant to make a claim for me. I phoned the company nothing were even on the system they keep on telling me that person is not available they will email and she will phone me again i am still waiting on the call or even an email nothing is happening how can you promise me something you cant comply by. Every time i phone i must speak to a different consultant or hear that they will email the investigator she does not pick up her phone. So basically i am paying with my hard working money as a single mother who does not have much in life trying so hard to make ends meat but still i must give a R245.00 away for free every month. If you promise something or advertise a policy you should make sure what you say is the truth and adhering to it as well. I am very very dissapointed in this company im not someone who will go this far to complain but i don't like to be treated this way.</p> <p> </p> <p>Regards</p> <p>Ms. A Marthinus</p>