1 reviews | Active since May 2014
Not paying our after death.
My mom and dad had a funeral plan at clientele life. When my dad passed away in 2015 it paid out to my mom as she was his beneficiary. And he was hers. Then my mom passed away on the 22nd of March. Before my mom passed away she gave me a letter giving me access to all her accounts, aswell making me the beneficiary of her policy. That was done in December. (my mom flew for the first time and she was scared so she gave me the letter. needless to say she went to cape town and back and enjoyed it.
Now clientele life does not want to pay out the R10 000 as she did not send them a letter changing her beneficiary. I need to go to the high court to get appointed as her beneficiary and then open a bank account for them to pay the monies in to. But the letter where she makes me executure of her will and her beneficiary. The funeral was Saturday and we still owe the funeral parlour the monies. That is why she had a policy not for us to worry about paying the monies through.
Not nice clientele life. Please put in your adverti*****ts that you will only pay if a 80 year old sends you a letter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm that our Claims Administrator tried to contact you regarding your claim, however the attempt was unsuccessful. Kindly note that in order for us to finalise your claim we need your most recent bank statement, which can be faxed to ***3 or email to ***.
We sincerely apologise for any delays you might have experienced in the assessment of your claim.
We trust you find that this is all you require in this regard however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Claims Department
We confirm that our Claims Administrator tried to contact you regarding your claim, however the attempt was unsuccessful. Kindly note that in order for us to finalise your claim we need your most recent bank statement, which can be faxed to ***3 or email to ***.
We sincerely apologise for any delays you might have experienced in the assessment of your claim.
We trust you find that this is all you require in this regard however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Claims Department