TM
Tuelo M
1 reviews | Active since Jun 2011
07 Mar 2024, 15:41
Not happy at all
Guys my account was double debited managet to reverse one debit unable to reverse the other one your agent promised to email me documents which she didn't and also promised to call me back which she never did I was under the impression that your policy was not active as I didn't give permission for the debit
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
07 Mar 2024, 15:48Dear Tuelo,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply07 Mar 2024, 15:48
Official
Dear Tuelo,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
TM
Tuelo M's updateReviewer Update
08 Mar 2024, 13:28Hi guys was underground please call again
TM
Tuelo M's update08 Mar 2024, 13:28
Reviewer Update
Hi guys was underground please call again
Clientele Life's replyOfficial
11 Mar 2024, 10:41Dear Tuelo,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Clientele Life's reply11 Mar 2024, 10:41
Official
Dear Tuelo,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Putuka has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us.
Regards,Market Conduct