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Nomzamo N
1 reviews | Active since Dec 2019
04 Mar 2020, 15:40
NOT HAPPY ABOUT PAYMENTS OF R1590
Clientele life I don't like the way they handled my matter by bribing me with the payments which was paid to my account, from 2017 I was paying R478 per month and was told it will pay R1000 a day in hospital and if I'm admitted more the 3 days will be R10.600. I was admitted from 12 to 17 and 27 to 30 November 2018 now they paying me R1590 for 3 days like really, for T478 I would have been joining Gap cover. I think they ******** people because they don't tell us all the important point they say we suppose to read our own, like my self I'm partially blind some of the things are confidential we can't ask people to read for us because it my privacy life. In future these insurance should learn that there are types of disability when promoting your insurance make sure u state all important points and also tell advantages and disadvantages of the cover. I'm not happy at all with the payments.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
04 Mar 2020, 18:14Dear Nomzamo N
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that we have escalated the matter to his office and you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply04 Mar 2020, 18:14
Official
Dear Nomzamo N
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
Our records indicate that you also escalated this matter to the Independent Arbitrator for review. We are therefore not in a position to respond to the concerns raised.
The Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response. Please note that we have escalated the matter to his office and you can expect a response shortly.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
NN
Nomzamo N's updateReviewer Update
04 Mar 2020, 21:11I just don't trust that my matter will be treated fairly because the arbitration is from Clientele Life so he/she will take side in a way. The reason why I'm saying that it because 2017 I did join for Clientel Life Legal insurance and I never being helped by your arbitrations I joined twice but was no like never being assisted very about this company really because when we join we have a big hope that we are safe and joining something good just images I'm disabled earn little and my money through in a Bush
NN
Nomzamo N's update04 Mar 2020, 21:11
Reviewer Update
I just don't trust that my matter will be treated fairly because the arbitration is from Clientele Life so he/she will take side in a way. The reason why I'm saying that it because 2017 I did join for Clientel Life Legal insurance and I never being helped by your arbitrations I joined twice but was no like never being assisted very about this company really because when we join we have a big hope that we are safe and joining something good just images I'm disabled earn little and my money through in a Bush
Clientele Life's replyOfficial
05 Mar 2020, 11:01Dear Nomzamo N
Please note that the Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply05 Mar 2020, 11:01
Official
Dear Nomzamo N
Please note that the Arbitration Department is a higher authority that has been commissioned by Clientele Life with the mandate to review any queries referred to it. Any determination made by the Independent Arbitrator is final and binding on the Company and we will be guided by his response.
We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist