ZT
Zandile T
1 reviews | Active since Dec 2018
11 Sept 2026, 15:12
Not happy
On the 25th May I submitted a claim, I was told by Sharon Mat****ele the funeral policy had laps. Ask her to provide proof statement to show the missing payment she never rep**** back today I received an email to say the policy had laps due to non payment. It's 3monts after my mom's passing and the last payment was made in May so this means we missing payment from June. I need to know how is this
Helpful (0)
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Replies (4)
Clientele Life's replyOfficial
11 Sept 2026, 19:43Dear Zandile T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply11 Sept 2026, 19:43
Official
Dear Zandile T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
14 Sept 2026, 12:21Dear Zandile T,
Can you provide us with an alternative contact number so that we can provided feedback regarding your complaint.
Two attempts to contact you on even day were not successful.
Yours sincerely
Services Support
Clientèle Life
Can you provide us with an alternative contact number so that we can provided feedback regarding your complaint.
Two attempts to contact you on even day were not successful.
Yours sincerely
Services Support
Clientèle Life
Clientele Life's reply14 Sept 2026, 12:21
Official
Dear Zandile T,
Can you provide us with an alternative contact number so that we can provided feedback regarding your complaint.
Two attempts to contact you on even day were not successful.
Yours sincerely
Services Support
Clientèle Life
Can you provide us with an alternative contact number so that we can provided feedback regarding your complaint.
Two attempts to contact you on even day were not successful.
Yours sincerely
Services Support
Clientèle Life
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Zandile T's updateReviewer Update
14 Sept 2026, 14:33Hi I tried calling you please reach out via email as I am unable to take calls at this time. ***
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Zandile T's update14 Sept 2026, 14:33
Reviewer Update
Hi I tried calling you please reach out via email as I am unable to take calls at this time. ***
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Zandile T's updateReviewer Update
14 Sept 2026, 15:40I call you back again and went to voice mail please contact ***
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Zandile T's update14 Sept 2026, 15:40
Reviewer Update
I call you back again and went to voice mail please contact ***