Not always there when needed the most

I sent message for to Clientele because I wanted to join within 5 minutes they called me back even thou I couldn't take their call at that time they kept calling till they got hold of me., must say I was impressed. Once I joined the whole thing changed I tried getting hold of them as I was experiencing problems with the app, they are no where to be found I called their customer support number no no answer, I sent email no one has gotten back to me. I want out now I've sent emails about cancelling the policy bo is getting back to me, makes me wonder how they assist when it comes to claiming from policy in times of need.