1 reviews | Active since Nov 2017
NOT ADHERING TO DEBIT DATES, GOING TO OMBUDSMAN
TAKING MONEY ON DATES NOT AUTHORIZED REALLY UPSETS ME, YOU CANT JUST GO AND TAKE WHEN YOU DAMN WELL LIKE! I GAVE A DATE AND EXPECT YOU TO KEEP TO THAT DATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WILL GO TO OMBUDSMAN IF THIS CONTINUES!!!!!!!!!!
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Dear ***
As per our telephonic discussion we have addressed your concerns regarding the early debit order.
It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Dear ***
As per our telephonic discussion we have addressed your concerns regarding the early debit order.
It is important to note that the benefit of an early debit is to ensure that your policy is solidly in force on the Date of Commencement as selected at the time of your application. This debit methodology has significantly improved cover being effected for most clients and has further significantly reduced penalty charges.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and confirm that we have since provided you with an alternate type of billings mechanism which you confirmed you are comfortable with.
Lastly we would like thank you for deciding to entrust us with your continued support, and please do not hesitate to contact us should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist