Not a FUNERAL policy.

Good morning. I tried going on your website but had no luck.... I would like to log a complain about " Clientele life dignity funeral plan". My mom had the policy with them and she passed away. When I phoned the they had asked for all the paperwork and I send everything. I found out her grandson whom was placed in her care was the beneficiary. He is under age. So I paid for the funeral with the idea that Clientele will pay me back seeing as it's a funeral policy.... So the cant pay the beneficiary he is underage and where waiting for the government to place him into his mom's care again.... My complaint is they pay the money into a trust and that trust normally pays when the child is 18.... So how is this 'n funeral plan if the money being paid out doesn't cover the funeral at all? The name doesn't suit the action.