JM
Joseph M
1 reviews | Active since Sept 2021
01 Sept 2021, 06:56
None compliance from employees which in my experience results to *****
Clientele life debited money from my account without my consent and this is after they contacted me and I declined taking a policy with them now I'm surprised as to why they debit money from my account when I haven't provided them with my banking details and they have the audacity to provide me with a policy number that I don't even know I want my money back and if I am not assisted with this problem they will be hearing from my lawyer.
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Replies (2)
Clientele Life's replyOfficial
01 Sept 2021, 09:43Dear Joseph rivalani M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Sept 2021, 09:43
Official
Dear Joseph rivalani M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
10 Sept 2021, 11:05Dear Joseph rivalani M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Life's reply10 Sept 2021, 11:05
Official
Dear Joseph rivalani M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order. However, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct