Non-resolution of Complaint lodged weeks ago

I contacted Clientele weeks ago because I realised my debit orders have been returned unpaid. I lost my job in February 2015 and had a problem meeting debts. I have had the policy with them since 1994.<br> <br> However, I have now spoken to various people and my matter remains unresolved. Initially they said they cant reinstate and then when one of their staff said they can reinstate I had to prove this first by getting them to retrieve the recording of the call. Then I dealt with Rebecca who was very unhelpful, then another person. After that Andile called and said his manager said he must call and advise me that they are reinstating my policy. Only to learn all the conditions are new and that this is essentially a new policy not a reinstatement. I then asked for an email with this new information and was promised his manager would send it. This was more than 3 weeks ago. I called again last Thursday to follow up and was told my call will be returned by the reinstatement department in 48 hours - still no response.