1 reviews | Active since Jun 2016
Non existent customer service
<p>My mother has been an existing client for a while now with clientele. She was in a wheelchair for 23yr yrs. Clientele has built up a medical history of her by all the claims she lodged in the past. My mom suddenly passed away and we needed that money and till now they couldn't contact me until i lodged a complaint on there facebook, then only i got a call back from someone monitoring the site. I was then transfered to the department just to start at point one for them to get an administrator to call me which still has not happened since i lodged the complaint. Every time i call i get met with a procedure or process. The call centre experience is cold and feels like I'm talking to a machine.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Lerato Mapaletsbe) was in contact with you regarding the outstanding claims.
In order for claims to be assessed and finalised we require certain documentation as stated in the policy contract. The list of required information has been e-mailed to you.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Anne-Marie Botha
Clientele Claims
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Lerato Mapaletsbe) was in contact with you regarding the outstanding claims.
In order for claims to be assessed and finalised we require certain documentation as stated in the policy contract. The list of required information has been e-mailed to you.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Anne-Marie Botha
Clientele Claims