TX
Thash X
1 reviews | Active since Mar 2016
29 Sept 2021, 09:58
no words
I am disgusted at the level of disrespect clientele has towards people's bank accounts.
On Monday you deducted money from my account and today again money was deducted.
First of all, I did not authorize any debicheck. Secondly this policy was cancelled,
Please return my money now and don't tell me about getting it in 2026.
I want all my money returned to me.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
29 Sept 2021, 11:21Dear Thash X
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply29 Sept 2021, 11:21
Official
Dear Thash X
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Oct 2021, 10:40Dear Thash X,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and explained the reason why your account was still debited after your cancellation request.
Kindly note that we will process the refund as per discussion and no further debits are scheduled to go off your account as of this month.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and explained the reason why your account was still debited after your cancellation request.
Kindly note that we will process the refund as per discussion and no further debits are scheduled to go off your account as of this month.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Oct 2021, 10:40
Official
Dear Thash X,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and explained the reason why your account was still debited after your cancellation request.
Kindly note that we will process the refund as per discussion and no further debits are scheduled to go off your account as of this month.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and explained the reason why your account was still debited after your cancellation request.
Kindly note that we will process the refund as per discussion and no further debits are scheduled to go off your account as of this month.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life