ZG
Zinzi G
1 reviews | Active since Oct 2021
30 Oct 2021, 14:07
No transparency
Clientele is one just big ****. I told them to cancel the policy and I was advised it was cancelled by one of their agents funny enough they debited 2 months premium and I couldnt even reverse it cause it was a debicheck. Something I never even signed up for. This is in acceptable I want my money back
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Replies (2)
Clientele Life's replyOfficial
02 Nov 2021, 10:20Dear Zinzi rebecca G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Nov 2021, 10:20
Official
Dear Zinzi rebecca G,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
05 Nov 2021, 14:48Dear Zinzi rebecca G,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint, however, we attempted to contact you to obtain more details to investigate your matter further without success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint, however, we attempted to contact you to obtain more details to investigate your matter further without success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Clientele Life's reply05 Nov 2021, 14:48
Official
Dear Zinzi rebecca G,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint, however, we attempted to contact you to obtain more details to investigate your matter further without success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint, however, we attempted to contact you to obtain more details to investigate your matter further without success. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Kind regards,
Market Conduct Team