no transparency

Being in hospital is never a pleasure and I took up the hospital plan in case this happens to me. Clientele advertised cover for even existing conditions but with a waiting period. that didn't really feel like it app**** to me because I have a clean bill of health. I found out I was pregnant 9which was after inception of the policy. I soon after had a miscarriage that landed me up in hospital. I hadn't really received t&c's for this policy. I smsed and tried to call to claim and no one was calling me back unless if they were trying to sell me something else. I eventually got a call that said this is excluded because of a waiting period on maternity benefits for 12 months. if clientele would think outside the box for a minute, how can you classify my reason for hospitalisation as maternity benefit. now they are spewing terms and conditions I was never privy to. this is the most difficult time in my life and just as the advert shows I need this for the income back of my increasing medical bills. my expectations were not managed and though an inquiry was apparently logged to their claims department, I am yet to get feedback. this is painful and the dishonesty is very upsetting!