1 reviews | Active since Aug 2016
No times too long
<p>I claimed from the hospital policy in May its now the end of August I have tried contacting the assessor and management still no word!!</p> <p>Nobody knows what is going on or how to relieve my concerns.</p> <p>I only have one simple question but nobody has answered it and I have well over spent on airtime and data trying to get hold of them but in stead I only end up holding on inevitably.</p> <p>What ****!!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours Sincerely,
Benita Steyn
Service Recovery Specialist
As per our telephonic discussion dated 22/08/2016, Xoli the assessor explained to you, which claim was paid as that was your query.
You were advised claim reference S ********** was paid.
On 12/07/2016, the assessor, Mavondzo explained the reason for repudiation on claim S ********** and required additional clinical documents to enable us to review the claim.
Regards
Pamela Zondi
Assistant Manager Claims
As per our telephonic discussion dated 22/08/2016, Xoli the assessor explained to you, which claim was paid as that was your query.
You were advised claim reference S ********** was paid.
On 12/07/2016, the assessor, Mavondzo explained the reason for repudiation on claim S ********** and required additional clinical documents to enable us to review the claim.
Regards
Pamela Zondi
Assistant Manager Claims