No sympathy - shockingly bad service!

After paying a monthly premium to Clientele Life for years by my father-in-law, we put in a claim at the beginning of August when my mother-in-law passed away. On my first call to them, and a few e-mails later, no one there advised me that this policy is no longer valid although my father-in-law is still paying a monthly premium. We've been battling ever since to get any decent feedback directly from them. Only receiving feedback from the Dr. who assisted us with the forms required for the claim from Clientele to be processed. Only to be told by the Dr.'s rooms, that Clientele advised them that the claim has not been approved - no longer valid (but he is still paying a monthly premium?), and that we now we have to pay the Dr this fee because he completed the document. Unnecessary to say that my father-in-law live on a very small pension, and can not afford any additional expenses, and neither do we! I am shocked and deeply saddened by the treatment received from this company. Off course we tried to follow up with them ever since we received the feedback from the Dr., but still not a word from Clientele. I will not recommend any one to get a policy from this company as their service is truly shocking in a time that you really need that extra support.